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Frequently Asked Questions
- 01Yes, all product used are 100% organic with no additives.
- 02Some soaps are vegan and some soaps are made with goat milk or honey, and other naturally occuring animal-made products. These soaps will be labeled accordingly.
- 03Unfortunately, custom orders are not available at this time.
- 04Yes, bulk orders are available, however, the soaps will be made at the makers discretion and with the materials available at the time or order. Unfortunately, custom requests are not available. A 25% deposit will be required at the time of order, and the rest paid after order completion and before shipping. This is to ensure all monies are paid on time and legitimate. Additionally, we reserve the right to limit order quantities.
- 05A bulk order is a minimum of 10 bars to a maximum of 150 bars. Every 14 bars will be the same fragrance. There is a required curing time for the bars which is up to 6 weeks.
- 06Bleeding is the production of colored lather when the soaps are used. The lather should not be damaging to material and can be rinse with warm water to be removed. Bleeding can happen with darker colors and doesn’t take away from the quality of the soap. At times, soaps may bleed due to the amount of colorant contained in the soap at the time of creation.
- 07The prices listed under each variety is per bar. We often show multiple bars of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.
- 08We prepare all our sampler packs prior to its debut on the website. We are able to get your orders packed and shipped to you quicker this way. Thank you for understanding that because of this, we are unable to fill special requests for particular soaps included in the sampler packs.
- 09Because there is a minimum time of curing which is 4-6 weeks the order will be delivered after the 6th week of curing.
- 10The soaps need time for the water to evaporate and create a hard soap bar. The longer the bar cures the longer the bar will last. So, patience is asked especially with bulk orders. You will receive updates on the soap timeline for transparency.
- 11It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.
- 12Please contact us via the "Contact Us" page and we will do our best to make things right ASAP!
- 13We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!
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